According to the user feedback, this tool possesses such a plus as this tool is open source. Additional screenshots of this application download may be available, too. Scriptlogic is a key player in windows administration tools and utilities and offers up bridgetrak to tame the help desk. Most users should download the latest activelydeveloped hesk release. A majority of the pcs this is running on, most os versions are windows 7 sp1. The software installer includes 31 files and is usually about 140. Bridgetrak help desk software is a shareware ticket tracker software app filed under network software and made available by scriptlogic old for windows. Thisguide containsproprietaryinformation protected by. Fit the help desk to your business shape the help desk to fit your business processes, with customizable elements such as screen layouts, data fields, help desk ticket workflows, and reports. Help desk incident management, and more importantly it service management, is a critical component of any well run it department. Scriptlogic desktop authority and active administrator. The most frequent names of installation files for this program that can be found on our software library are.
Scriptlogic, a leading provider of windows management software products targeted at the small and midsize business, was acquired by quest software in 2007. Desktop authority centralizes control over the desktop, combining into one comprehensive solution the functionality usually achieved with a combination of logon scripting, group policies, user profiles, and a variety of security solutions. Thousands of websites still use hesk 2 so we continue to provide. Quest softwareenabled services combine the strengths of our proprietary software, tools and domain expertise to reduce complexity, demands on your it staff and costs. Help desk authority by scriptlogic should i remove it. Help desk authority, scriptlogics help desk offering, is available as a range of selections to meet features and pricing needs. Get help desk authority windows client alternative downloads. The information in thisdocument isprovided in connection with quest software products. Proactively provision and manage windows systems with desktop authority management suite.
Get your copy of the leading free help desk software today. Download help desk authority 2020 for windows giveaway. Comprehensive trouble ticket tracking software for help desks and call centers. Studies show that as much as 42% of customers expect a reply in an hour, so now more than ever, help desk software is important to your business. Free software from scriptlogic offers it administrators granular control of windows desktop administration rights. Being fully customizable, help desk authority supports a great number of automated and self service functions. Comprised of desktop authority and privilege manager, the full suite secures endpoint devices, including usb ports, and runs your applications in a leastprivileged environment and. Desktop management software for secure windows user. Quest deployment services help you quickly install and configure your product properly. Now part of scriptlogics award winning, desktop management offering. In simple terms, you need to export data from help desk authority into a csv file. Proactively provision and manage windows systems with desktop authority. Easytouse and robust system that reduces total number of help desk calls. Help desk software solutions vary in functionality, pricing and underlying technology.
However, if you need a stable help desk for legacy platforms with no mobilefriendly user interface, then hesk 2 might be for you. It requires agents at each site to do things like distribute software, but for some reason the agents would not always sync. In september 2012, quest software including the people and products of scriptlogic became a part of dell. I have had a few customers migrate from help desk authority before.
Maintain the balance between security and user productivity while saving it. This help desk solution is sure to improve productivity and increase customer satisfaction. Proactively configure, manage, secure, and support your users unique workspaces quickly and easily, through a single console with kace desktop authority. Find scriptlogic corporation software downloads at cnet, the most comprehensive source for safe, trusted, and spywarefree downloads on the web. Through the use of certain registry settings, desktop authority can be executed. Help desk management, server management, active directory management.
Scriptlogic secure copy automates data migration and replication between windows nt20002003 servers without agents or scripts while maintaining the ntfs file permissions and other security information associated with the data. Enable remote control or remote viewing of the desktop that needs attention for issues that require a support professional to interact with the user. Activecampaign is a web software provider that designed powerful help desk software, named supporttrio. When users are logging in remotely through a vpn connection, they need to be able to run the desktop authority da logon script slogic. Help desk authority is developed and supported by scriptlogic, a wholly owned subsidiary of quest software. Hey, we get it and we make it easy for you to manage it. If you are either small or medium sized business, this help desk solution will help your technicians to manage trouble ticket requests with ease. Centralized, secure desktop management software for windows environments. Trusted windows pc download help desk authority windows client 9.
Migrating from quest software help desk authority bmc. Comprehensive help desk and issue trouble ticket tracking software. Scriptlogic desktop authority and active administrator receive five star. For security reasons, you should also check out the bridgetrak help desk software download at which includes virus and malware tests. Help desk authority free software download for windows. Help desk authority is a program developed by scriptlogic. I wasnt aware that scriptlogic renamed themselves to quest software.
Naturally, you can evolve the help desk functionality over time as your business grows. Help desk authority download now part of scriptlogics award winning, desktop management offering. Scriptlogic, a recognized leader in the software industry, provides business software solutions to 71% of the fortune 500 companies and to over 20,000 customers. This latest version, available now for download, accelerates incident resolution by integrating hardware and software asset information directly into trouble tickets and through new asset. Organizations for nearly 20 years have turned to quest software to migrate, manage and secure microsoft platforms, including active directory, exchange, office 365, azure and more. Software licenses for either a windows or web version are made available note that the web version is not a hosted solution.
However, there are no specific scripts to migrate the data. Help desk authority windows client is a program developed by scriptlogic. To simplify the process, most companies have resorted to. This type of software also empowers agents with a wide range of support and collaborative tools. Also when users log into their machines while offnetwork using cached credentials and establish a vpn connection to the network, desktop authority will not be executed. The distribution of this has mostly been seen in the united states. Scriptlogic corporations help desk authority features. Scriptlogic corporation released help desk authority 8. This easytoinstall solution enables your help desk staff to manage enduser issues and keep them from falling through the cracks.
Other software of scriptlogic corporation msi studio v. Help desk authority free download help desk authority 8. It can be done due to desktop authority password selfservice. Free software from scriptlogic offers it administrators. Scriptlogic, a leading provider of windows management software products. Only with quest will you get the most comprehensive set of microsoft platform management solutions, which now includes products from metalogix the leading. Datasheet of the download for bridgetrak help desk software by scriptlogic pittsburgh pa office. Now part of scriptlogic s award winning, desktop management offering. Overview of scriptlogic help desk authority scriptlogic, a leading provider of windows management software products targeted at the small and midsize business, was acquired by quest software in 2007.
Help desk authority windows client by scriptlogic should. Choose the help desk software company thats right for you. A surprisingly simple, userfriendly and free help desk software with integrated knowledgebase. Being fully customizable, help desk authority supports a. Support services will be expanded and customers will be able to answer their own questions through supporttrios knowledge base. Help desk authority help desk authority is an industry leading help desk software solution for tracking tickets and shortening the lifecycle of help desk issues. Help desk authority is flexible and scalable help desk software. For support on help desk authority or any other scriptlogic products please contact scriptlogic support americas. Weve created this buyers guide to assist potential purchasers in determining which help desk software best fits their needs.
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